Returns & Exchanges
At ARCINA ORI, we want you to be completely satisfied with your purchase. If your garment isn't the perfect fit, we offer returns for store credit or exchange within 14 days of delivery, provided items are in their original, unworn condition with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at your nearest authorized postal location or courier point.
Receive Your Credit
Once our quality control team inspects and approves your return, your store credit or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing