Frequently Asked Questions
Everything you need to know about your Arcina Ori experience.
How long will it take for my order to arrive?
We offer express shipping worldwide. Domestic orders typically arrive within 1-3 business days, while international shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We accept returns for store credit or exchange within 14 days of delivery. All items must be in their original condition, unworn, unwashed, and with all tags attached.
How do I find my correct size?
Each product page features a detailed size guide tailored to that specific garment. If you are between sizes, we generally recommend sizing up for the best fit, or contacting our support team for personalized advice.
Do you restock sold-out items?
To maintain exclusivity, many of our pieces are produced in limited runs. However, we occasionally restock popular styles. We recommend signing up for 'Back in Stock' notifications on the product page.
Will I have to pay international duties and taxes?
International orders may be subject to local import duties and taxes. These charges are the responsibility of the customer and are determined by your local customs office.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.